Gold IT Support Plan

The Gold IT Support Plan is for customers who require both Reactive and Pro-active support.  The first aim is to ensure business systems are kept operational, we firmly believe in preventative maintenance as opposed to reactive support. By devoting a small amount of time periodically, we can identify areas of concern within a business system before it starts to become a problem or risk to the company’s daily operation.  The Gold IT Support Plan includes 4 hours on-site per month and covers laptops, desktops, servers, printers and network components.  Free Remote Support (Fair Usage Policy Applies) is also included as part of the agreement.  If you require an on-site visit by an engineer, or if a problem cannot be resolved remotely, then you will be charged our minimum call out fee and the hourly rate.  This rate is rounded to half an hour.